General conditions

Cancellation Policies

At Sharing Co., we understand that circumstances can change and that, at times, cancellations may be necessary. In order to provide flexibility and clarity, we have established the following cancellation policy for our guests:

Mid-term stays (28 nights or more):

1. Cancellation notice at least 30 days in advance:

If the guest provides written notice of cancellation at least 30 days before the check-in date, a 100% refund of all payments made to date will be issued.

2. Cancellations with less than 30 days’ notice:

If the cancellation notice is received less than 30 days in advance, the following conditions will apply:

• Cancellations between 15 and 29 days before the check-in date: 50% refund.

• Cancellations with less than 14 days’ notice: No refund will be issued.

3. Method of Notification:

All cancellation requests must be submitted in writing via: hello@thesharingco.com, specifying the reservation number, and will become effective once receipt has been confirmed by Sharing Co.

Short-term stays:

1. Cancellation notice at least 30 days in advance:

If the guest provides written notice of cancellation at least 30 days before the check-in date, a 100% refund of all payments made to date will be issued.

2. Cancellations with less than 30 days’ notice:

If the cancellation notice is received less than 30 days in advance, the following conditions will apply:

• Cancellations between 15 and 29 days before the check-in date: 50% refund.

• Cancellations between 7 and 14 days before the check-in date: 25% refund.

• Cancellations with less than 7 days’ notice: No refund will be issued.

3. Method of Notification:

All cancellation requests must be submitted in writing via: bookings@thesharingco.com, including the reservation number, and will become effective once receipt has been confirmed by Sharing Co.

Exceptions:

Cancellations due to unforeseen force majeure circumstances, such as natural disasters, government emergencies, public health emergencies or illness, will be assessed on a case-by-case basis.

 

Specific Conditions for Mid-Term Stay Reservations

For stays of 28 nights or more, please note the following:

1. A tenancy agreement must be signed.

2. A one-month security deposit is required.

3. Utilities such as electricity, water and gas combined will be covered up to a total amount specified in the tenancy agreement. Internet is free for all stays and will not be included in this allowance.

4. An additional administrative services fee will apply.

5. An additional charge will apply for check-ins outside the established check-in hours. Please inform us in advance.

 

INTERNAL REGULATIONS

In accordance with the provisions of Article 31 of Decree 194/2010 of 20 April, governing tourist apartment establishments, as amended by Decree 31/2024 of 29 January, the following mandatory rules are established for guests during their stay, with the aim of ensuring peaceful coexistence, the proper operation of the establishment, and the appropriate use and enjoyment of its facilities, equipment, and services.

1. Occupancy and access to the accommodation
The accommodation may only be occupied by the persons included in the reservation, and the maximum authorised occupancy must be respected at all times. Accommodating or routinely allowing access to third parties not included in the reservation is not permitted without the prior authorisation of the establishment.

2. Coexistence and quiet hours
Guests must behave respectfully towards other users of the building and neighbouring residents, avoiding noise, loud music, shouting, or any behaviour that may cause disturbance.

Guests must also comply with the coexistence rules of the homeowners’ association and with the applicable municipal regulations regarding environmental protection against noise and vibrations. This information expressly forms part of the information that the Decree requires to be made available to guests.

3. Parties, events, and gatherings
Parties, celebrations, events, or gatherings that may disturb coexistence, cause nuisance, or exceed the maximum authorised occupancy of the accommodation are not permitted, unless expressly authorised in advance by the establishment.

4. Pets
Pets are not permitted in the accommodation unless expressly authorised in advance by the establishment.

5. No smoking
Smoking is prohibited inside the accommodation and in any common areas of the building where such restriction applies.

6. Use of facilities, premises, and equipment
Guests must make appropriate and responsible use of the furniture, facilities, appliances, equipment, and all other elements of the accommodation.

Guests may not tamper with technical or safety installations, carry out modifications or repairs without authorisation, or use spaces or equipment for purposes other than those for which they are intended.

Any malfunction, damage, or incident must be reported to the establishment as soon as possible.

7. Common areas and restricted-use areas
Common areas must be used appropriately, in accordance with the rules established by the accommodation and the homeowners’ association.

Access to technical, private, or expressly designated restricted-use areas is not permitted.

8. Security and access
Keys, cards, devices, or access codes provided during the stay are for the exclusive use of authorised persons and must not be shared with third parties.

Guests must comply with all safety, access, and evacuation instructions established for the accommodation and the building.

9. Waste and respect for the urban environment
Waste must be disposed of in the designated areas, in accordance with the instructions regarding the locations and times established for placing waste on public streets.

Guests must also behave respectfully towards the urban environment and avoid any actions that may cause nuisance, littering, or damage to public spaces. The Decree expressly requires that guests be provided with information regarding waste disposal, respect for the urban environment, and municipal regulations on noise and vibrations.

10. Compliance with the rules
Guests must comply with these rules and with any instructions provided by the establishment regarding the proper use of the accommodation, facilities, and services.

In the event of non-compliance, guests may be required to immediately cease the offending conduct. Where the breach is serious or repeated, particularly when it affects safety, peaceful coexistence, the rest of third parties, the maximum occupancy of the accommodation, or the integrity of the facilities, the measures permitted under the applicable regulations and the booking conditions may be adopted, without prejudice to any liability arising from damage or loss caused.